I took some time to rate the hotel in Hull and filled in their online questionnaire. I stated that I thought the drinks at the bar were extremely poor value for money, and that I was generally underwhelmed by the room, particularly the bathroom. Why even bother calling it a bathroom if there's no friggin' bath, ffs? Though I did rate the staff quite highly.

I got this in response:

Dear ROB MCCARTHY,

Thank you for taking the time to tell us about your stay at the Ibis Hull, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence.

We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back Ibis Hull and provide you with a genuine hassle-free experience.

Yours sincerely,

Phil Woods

General Manager

Ibis Hull

So does this mean that they'll stop charging £4.80 for a bottle of Bulmers and actually start charging a reasonable price? Let's just say I'm not going to hold my breath...